|7 Min. Read||Jessica Rivera||July 29, 2020|
More than ever, companies understand the vital need for clear, fast, empathetic and absolutely accurate communication with customers and staff. This critical need extends to their multilingual constituents, too.
As populations in the U.S. and other markets continue to diversify— and as multilingual users increasingly expect (and deserve) localized user experiences—providing product and services content in customers’ and partners’ preferred languages is more important than ever.
While many organizations often offer bilingual customer support phone staff and localized documentation for their customers, far fewer offer localized experiences in online and other digital channels. This essential content includes:
Companies often look to third-party technologies or vendors to localize this content, but most solutions are technically complicated, costly or wildly inefficient. In fact, these solutions shift nearly all of the management, technical integration and ongoing translation tasks onto their customers, which generates unexpected costs and delays in the long run.
This is why it’s vital to find the right technology solution for localizing your organization’s digital experience. Here’s a quick look at many of these translation solutions, and a close examination of MotionPoint’s fundamentally different—and better—effortless approach.
In the hands of most vendors, the reality of website translation falls disappointingly short of its potential. Their solutions are far more costly and complicated than their customers—and often, the vendors themselves—ever anticipate.
Multilingual CMSs efficiently manage localized instances of websites, but don’t manage the actual translation process itself. This heaps tricky workflows—including collecting content for translation and overseeing the entire translation process—on to the CMS’s customers. (This article offers more info on the limitations of multilingual CMSs.)
These companies often don’t have the expertise, insight and proper technologies to adapt to the unique demands of website translation. This often results in a poor localized UX, workflows that require significant customer involvement, and high translation costs. (This article reveals why most vendors can’t effectively translate digital content.)
Some vendors provide special proxy technology for localizing websites as a SaaS solution, but shift all IT integration, translation and ongoing management to the customer. Even vendors that provide both proxy technology and translation services create extra effort and costs for customers since their offerings aren’t robust enough to handle modern, complex website technologies. (This article provides more details.)
Connectors address the shortcomings of multilingual CMSs by simplifying the process of exporting website content for translation. But in the hands of most vendors, connectors are expensive to acquire, require upkeep and have limited functionality. (This article offers more details on the unseen challenges of connectors.)
APIs empower organizations to customize integrations between their databases of translated content and numerous digital platforms, such as CMSs, social media, syndicated product feeds and more. However, APIs require IT resources to configure, install and maintain.
It’s obvious that these approaches are too costly or effort-intensive for most organizations, especially since most industries continually seek ways to eliminate costs, “go lean,” and maximize the efficiency of existing resources.
MotionPoint’s solution is ideal for resource-conscious organizations. We translate and optimize the world’s most important websites, mobile apps, web applications and omnichannel content—all with minimal effort required from our customers.
At its simplest, our flexible solution:
Our technology is the most robust, technically mature proxy solution on the market. In fact, we pioneered this ultra-efficient and cost-effective approach to website translation nearly 20 years ago.
Our solution continually translates your website and digital content with ISO-certified processes, and displays the proper localized website when a visitor wants to see it:
Unlike other technology solutions, MotionPoint:
We dramatically reduce the cost of standing up and continuously operating multilingual sites, and—since we ensure an excellent localized UX and radically accelerate speed-to-market—eliminate the opportunity costs of serving multilingual customers, too.
Our hands-free approach also extends to the continual detection, translation and publication of your multilingual content. We provide all personnel, processes and technologies.
MotionPoint’s value extends far beyond its effortless implementation and ongoing operation. Here are some of the other ways our solution offers airtight security, dramatically reduces translation costs and helps increase patient satisfaction.
MotionPoint safeguards the privacy of your patients, partners and employees.
Our solution is compliant with HIPAA, PCI DSS and other rigorous data protection standards.
Many healthcare websites use complex web applications that analyze users’ behavior to serve up personalized content such as coverage or care options, personal medical information and more.
These apps are powered by complicated frameworks that are notoriously difficult, if not impossible, to localize with other translation solutions.
MotionPoint’s solution efficiently parses translatable text from these applications while preserving their framework logic. After translation, we elegantly reintegrate the localized content back into the applications, ensuring a perfectly functioning, seamlessly localized interactive experience.
Translation memory is a database that contains every phrase that’s been translated for a localized website (and other digital content). MotionPoint uses this technology in savvy ways to reduce translation costs on an ongoing basis.
MotionPoint’s solution knows where these phrases appear throughout your localized website, and automatically populates the translations everywhere they appear—perhaps even thousands of times—at no additional cost to you. This smart re-use of existing translations eliminates costs associated with new content translation.
This article provides more information about translation memory.
Our technology automatically detects the ongoing content updates that occur on your origin website and immediate assigns it for translation. This change-detection algorithm and parsing technology leads the industry, finding content in many digital “nooks and crannies” that other solutions can’t.
This article provides a closer look at this groundbreaking technology.
Unlike other solutions, MotionPoint can effortlessly detect and translate third-party content, graphics, multimedia and dynamic content. This ensures a perfectly localized UX at every touchpoint in the user experience.
MotionPoint’s solution doesn’t replace your CMS; it expands its effectiveness. You can increase investments in your current CMS, or switch platforms altogether, without it impacting the performance of your multilingual site.
MotionPoint’s solution can get your localized websites—in as many languages as you need, for as many markets as you need, in as many channels as you need—up and running in as little as 30 days. We typically localize new online content in one business day. Here’s a look at our efficient translation process.
In addition to our comprehensive end-to-end solution, MotionPoint also offers:
Serving your multilingual patients and partners in the languages they prefer is just as important to your business as any other key marketing initiative. Our approach helps increase your organization’s reach and relevance within thriving multilingual markets.
As you examine the marketplace for website localization vendors, consider a solution like MotionPoint’s. We combine technical solutions with human expertise to offer a platform-independent, practically effortless way to manage your localized sites and other content on a continual basis.