Each year, Gavi invites low-income countries to apply for program support. In 2015, Gavi wanted to move its funding application forms and information online, and enable inbound and outbound communications to key stakeholders in four languages—Spanish, French and Russian. In addition, Gavi wanted to translate the non-English applications into English for review by Gavi staff members, and by the organization’s Independent Review Committee that meets to review funding applications.
“We wanted our stakeholders, primarily government health ministries, to be able to communicate with us in the languages they’re most comfortable with,” said David Nix, Chief Knowledge Officer at Gavi. “We felt that doing so would increase engagement, encourage high quality applications, and ultimately support Gavi’s mission.”
As a nonprofit, Gavi needed a solution that was cost-effective and scalable. “We spend a fairly large amount of our funding on vaccinating children,” Nix explained. “Gavi is an efficient organization and spends as much resource as possible on its mission.”