In 2019, a Top 3 U.S. retirement benefits provider realized that if it wanted to serve more enterprise clients, it needed the ability to effortlessly localize its asset management and investment portal service for non-English speakers.
The provider, which serves nearly 10 million participants across the country, wanted to incorporate this engagement- and revenue-boosting capability into its offering by the end of the year—a very aggressive timeline for such an ambitious project.
The company’s primary objective was finding a vendor that could localize its offering without re-engineering or rebuilding the portal platform itself … which, its technologists knew, was far easier said than done.
The platform had been custom-built years ago by the company’s lean IT team, and hadn’t been designed with multilingual capabilities in mind. Internal developers feared they’d have to assume the complex, time-consuming and costly task of overhauling the platform, or creating a “parallel” platform that could accommodate different languages.
The development team wasn’t interested in investing that kind of effort or expense. Company leaders wanted to find a faster, more efficient and affordable alternative, too.