Today’s websites are more complex than ever. That means that the technical processes required to translate those sites are challenging for most translation vendors.
As we saw in the previous section, cutting-edge technologies such as personalization scripts and single-page applications make detecting translatable website content practically impossible for in-house and most outsourced technical teams. And that’s just one of many technical obstacles to address during a website translation project.
Thankfully, advanced translation services can manage these issues in ways that dramatically ease technical and workflow burdens within your organization or eliminate them altogether. This helps ensure a great customer experience for global users.
In this section, we’ll cover several key technical considerations to look for as investigate website translation services, including:
Internet Speeds in Global Markets: Markets in North America and much of Europe have robust broadband and wireless networks, which puts few (if any) restrictions on how companies should communicate online with their multilingual customers. However, organizations that serve other international markets can benefit from this primer on internet speeds, and how to best engage their mobile customers.
Dynamic and Third-Party Content: Much of what makes many websites “go” these days are highly complex single-page applications, dynamically loaded content and functionality provided by third-party organizations (such as a module that supports e-commerce functionality, or a booking engine for a travel website). We’ll help you understand these complexities and offer a guide to their unique challenges some technical components create, such as error messages and “invisible” database-driven content that can’t be detected by most solutions.
Website Redesigns and Translation: Most organizations redesign their websites every three years, which means at least some part of the business is often redesigning the site, deploying the redesigned site or planning for the next redesign. Adding website translation to this mix sounds risky and expensive, but we’ll show you how to avoid that drama and save money along the way.
CMS Replatform Projects: We’ve got a technical survival guide to help you through your platform migration project that offers best practices to look for when you’re considering a website translation vendor (such as supporting local currencies, fonts, user forms and more).
Multimedia Translation: We wrap up this section with a closer look at multimedia translation, and the critical value it provides a localized UX. Then we geek out with some best practices for image and video translation, offer tips for designing translation-friendly website templates, and conclude with a list of must-have skills and software that a vendor should use to perfectly replicate the look and feel of your origin site.
Internet Speeds in International Markets
Internet access within North America is accessible in most regions and available at high transfer speeds. For some companies, this might create the assumption that residents in other countries have internet infrastructures that are similarly affordable and reliable. Not so.
Fixed broadband and mobile internet speeds vary widely in global markets. (And the differences between fixed broadband and speeds can vary wildly within each country, too.)
This should be a major consideration as you expand to serve those markets online. Whenever possible, consider the typical internet activity of the users within the market you’re aiming to serve, and be a bit conservative in assuming what devices they probably use to access online content. This can help inform your creative and design decisions and make your multilingual site more inclusive to customers.
Most people access the internet through their mobile devices. But within emerging markets, where landline infrastructures are less reliable, mobile phones are often a person’s only means of getting on the internet.
, which are popular in more established markets. These can impact the performance of a mobile customer experience.
To further mitigate the bandwidth issue, consider local hosting options and the use of content delivery networks, or CDNs. In China, for example, it’s best to use in-country hosting options and CDNs to improve loading times for Chinese customers.
Translating Dynamic and Third-Party Content
Many newcomers to website translation aren’t fully aware of how complicated it can be to localize the applications and content that generate customized user experiences online. Unfortunately, most translation vendors don’t either, which creates expensive problems for their customers down the road.
Parsing and Translating Single-Page Applications
When these words are erroneously translated and reintegrated within the localized instance of the web application, the app breaks. This completely derails the customer experience.
Translating Dynamic Error Messages
Most contemporary websites feature some interactivity, even if it doesn’t seem obvious to end users. Such interactivity could include:
- A user signs up for an online customer account
- They enter too few digits in the “phone number” field
- The website alerts them with an error message
Look for vendors that have the kind of mature technologies that can detect and translate this special content.
Most translatable strings of dynamically generated text aren’t visible to end users. This invisible content—which could be hundreds or thousands of text strings—live “off the page.”
Most vendors can’t accurately detect and translate this hidden content. Even worse, their unsophisticated technologies often flag a dynamically loaded phrase as requiring translation every time that phrase is dynamically generated for any and every end user, even if it’s already been translated by the vendor in the past. This sends translation costs through the roof.
Technology-first translation vendors can successfully mitigate this issue and ensure that you’re charged only once to translate content, no matter how many times it’s used online or off-site.
The modules you use for special on-site functionality and UX must also be localized for multilingual customers. Translating this content is challenging because these modules hail from third-party providers. It’s stored and loaded from servers beyond your control.
This functionality could include:
- A ticket or reservation booking engine
- Interactive product search functionality (to find SKUs and detailed product info)
- E-commerce or checkout experience
These are all critical to the customer experience. But traditional agencies’ inadequate technologies can’t translate this stuff. This often shifts the burden onto the customer to solve.
It’s possible to mitigate this shortcoming by purchasing white-label modules that allow you to operate different instances and localize content into any languages you wish. But this dramatically increases cost and effort, since you’ll oversee a complex and error-prone translation workflow. There’ll be technical customizations and integration, too.
As you investigate your website translation service options, make sure to ask prospective LSPs how they handle the tricky task of identifying, extracting, and translating and re-integrating this content.
Read more about website translation in our ultimate guide to website translation.